We offer a variety of shipping options to meet your needs (1) Standard Shipping: Delivery within 7-10 business days. Free for orders over $66. A flat rate of $6.99 applies for orders under $66 (2) Express Shipping: Delivery within 5-7 business days. A flat rate of $15 applies (3) Processing Time: Orders are typically processed within 2-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Orders with multiple pieces may ship separately, but all items should ship within a week of your initial shipping confirmation. Although the shipping confirmation email shows every piece in your order, 
it’s not reflective of what’s in your first package. If you get multiple shipments, you’ll receive a new tracking number for each package.

As soon as your order has shipped, we'll send you a confirmation. It will contain a hyperlinked tracking number that will allow you to track your shipment and estimated delivery date through our logistics suppliers website.

At this time,we do not offer post-order changes. If you need to make a change after ordering, we ask that you cancel you order and place a new one. Your original purchase will be refunded.  

If you need to change your shipping address, please reach out to our Care Team with your order number and correct address as soon as possible. If your piece is still in production, we’ll get it updated straight away.

If it’s too late and your package was delivered to the wrong address, don’t sweat it! Let our Care Team know and we’ll be happy to help you in any way we can.

Please check our Return Policy.

The best way to make sure your bracelet fits you just right is to take a measurement yourself! All you need is a piece of string and something to measure it with. Firstly you can wrap a string around your wrist so it fits comfortably snug. Then you lay the string on a ruler. For a tighter fit, add 1/4 inch. For a looser fit, add 1/2 inch.

If you already own a bracelet that fits you perfectly? Simply measure the chain and jot down its length!

Natural Stones: Clean gently with warm water and mild soap. Use a soft brush (like a toothbrush) to gently scrub dirt from crevices. Rinse with clean water and dry with a soft cloth.

925 Silver: Clean gently with warm water and mild soap.Use a silver polishing cloth to remove tarnish and stains. Avoid using abrasive cleaners.

Gold Plating: Clean gently with warm water and mild soap. Use a soft cloth to gently wipe the surface, avoiding excessive force to prevent damage to the gold plating. Avoid using ultrasonic cleaners or any chemical cleaners.

Avoid Moisture and Heat: Store jewelry in a dry, cool place away from direct sunlight.

Separate Storage: Store different materials separately to avoid scratches and damage. Use soft pouches or jewelry boxes with compartments.

Prevent Oxidation: Silver jewelry can be stored with anti-tarnish strips or in sealed bags to prevent oxidation.

Daily Wear: Clean once a month to maintain the jewelry's shine and appearance.

Infrequent Wear: Clean every three months and regularly check the condition of the jewelry.

Special Situations: Clean promptly if exposed to chemicals or excessive sweat.

In general, fresh water (such as from rain, a river or a lake) will not harm your piece, as none of the metals we use rust and water won’t cause them to tarnish. (Do make sure to dry any piece off after it gets wet.)

However, do watch out for harsh soaps and shampoos when showering.

Be cautious to avoid water treated with chemicals; we recommend taking your pieces off before jumping in a pool or hot tub. 

Check About Us and get more information about our brand.